Returns & Warranty

Returns and warranty information

For information regarding the return and warranty of the product, you can contact us by phone at +39 0861 670072 or send an email to support@divani.store. More information and additional terms can be found in the text below.

Money-back guarantee

If you are not 100% satisfied with the product quality, you can return it within 15 days and receive a full refund. 

Conditions for returning items in good condition:

• The returned item must be in its original packaging and undamaged. Note: for product inspection, you may remove the tapes used to seal the packaging.
• Assembled furniture cannot be returned.
• The product must remain intact by the buyer.
• The product must retain its original commercial appearance (intact label, protective film not damaged, etc.) and must keep its usable properties. Note: this clause does not apply in the case of returning a defective product.
• The returned product must have the same finish as the one originally received by the buyer.
• Used products cannot be returned.
• Product pickup will take place at a location accessible to our vans.

All returns are carried out in compliance with Legislative Decree 206/2005.

Return process

To return the item(s) within 15 days of delivery, contact us at support@divani.store or by phone at +39 0861 670072 stating the name or exact code of the item(s) being returned and the order number. Alternatively, you can fill out the return form below.

Refunds

We will transfer the refunded amount to your bank account on the day after the furniture is returned.