Frequently asked questions
To ensure a fast and simple return process, we ask you to carefully follow the instructions below.
1. NOTICE. To return an item you purchased on Divani.store, simply send us an email message, indicating the purchase date and code.
2. APPOINTMENT. You will receive an email with all the details to schedule by phone with us, within 14 days, the day when our courier will come to pick up the item directly from your home.
3. NEW ORDER. When the returned product comes back to our warehouse, you will be informed by email about the delivery time for the new order.
If the item is damaged, you can proceed with a replacement or a return. We kindly ask you to send us a brief description of the damage and an attached photo to support@divani.store.
1. REPLACEMENT. In this case, we must first make sure that the part to be replaced is available and, if so, you will be notified as soon as possible. Otherwise, you will be contacted by email with instructions on how to make the return and the replacement procedures for the item in question.
2. RETURN. You will receive an email with all the instructions to schedule with us by phone, within 14 days, the day when our courier will come to collect the item directly from your home.
You can call us at 0861.670072 or 800 934 221 or email us at support@divani.store
The Divani.Store team will be at your service for any need
Usually, delivery of the products takes place at street level, in front of the street number indicated in the delivery address. To make sure the product is delivered exactly where you want, let us know in the “Product notes” section you’ll find at the bottom of the page during order confirmation. If the transport is handled by a specialized company, you will be contacted by phone to agree on the delivery date and time.
All products on Divani Store are shipped by the date indicated with the wording “Estimated delivery” that you find on the product page. Product preparation is carried out only after payment has been received.
Shipping costs will vary based on the volume of the order and the destination area. The shipping amount will always be communicated to you at checkout and before completing the order, where you can choose the type of shipping that best suits your needs.
Our deliveries are always carried out on business days (Monday to Friday) from 08:00 to 18:00. Appointments upon request and deliveries during evening hours or on Saturdays can be requested at an additional cost, after discussing it with the transport company.
You can subscribe to the Divani Store newsletter at any time by clicking the relevant button you’ll find at the bottom of our homepage. If you already have an account on divani.store, you can subscribe to the newsletter directly from your account by visiting the “My Profile” section.
Of course. The delivery will be arranged with you in advance by phone.
To proceed with canceling an order, please contact us by email at support@divani.store. Our team will review your request and, if it’s still possible, will cancel the order and you will receive a confirmation email. After that, the refund process will be started through your payment method.
Please note that this process may take longer than 14 days.
To see the current status of your order, please refer to your personal account in the “My orders” section.
If the order status is ‘shipped’, unfortunately we are no longer able to change the delivery address.
Otherwise, we invite you to contact us.
The refund is issued using the same payment method used at the time of the order. If this does not happen, it is only for technical reasons (e.g., the credit card used for the transaction has expired). In these cases, you will be contacted by our customer service team. If you have any questions or doubts about this, please do not hesitate to contact us.
At Divani.Store, we know how large our products are, and that’s why, in addition to standard delivery, we offer a delivery to your floor and assembly service that you can select at checkout if available in your area.
Most of our sofas have removable covers and fabrics that can be machine-washed.
Of course! You can get extra sofa covers in the same color, or in a different color and fabric! Just send an email to support@divani.store and write your request.
Delivery times for ready-to-ship sofas and beds: how long will you wait?
If you’re looking for ready-to-ship sofas or beds, shipping times are extremely fast: shipping can take place within 24–48 hours if you choose the curbside option. If you choose delivery with assembly service, you should allow for about 5 additional business days, needed to arrange the appointment with the specialized carrier.
Does fast delivery cost extra?
No, fast delivery does not involve any additional costs. We can offer such quick lead times because these are items already in stock, available in limited quantities and ready to be shipped immediately.
Can ready-to-ship sofas and beds be customized?
Ready-to-ship sofas and beds cannot be customized: they are shipped exactly in the size and color indicated on the product page. However, if you want a made-to-measure sofa or bed, you can contact our consultants to create a customized configuration. In this case, production times will be the standard ones, generally between 6 and 8 weeks.
What payment methods are available for ready-to-ship purchases?
We accept several secure payment methods for purchasing ready-to-ship beds and sofas, including:
- Credit cards
- Bank transfer
- PayPal
- Klarna
- Scalapay
- Satispay
- Heylight
You can also pay in 12 installments at zero interest with Heylight, or choose other installment payment solutions depending on the selected partner.
